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Aloha is the AI system travel businesses run on, with the money built in.

Found and booked by AI: ChatGPT, Gemini, Claude, Perplexity and personal AI agents read your trips, rooms and prices, check real availability and book through your own checkout.

AI Agents on your team: they answer travelers, send quotes, collect payments, pay suppliers and keep trips on track, and ask you before anything important.

Paid by any traveler: by card from anywhere, or with local methods in Latin America and the US, in their own currency. You receive in USD or your local currency.

An ecosystem of verified travel businesses: sell each other's trips and stays, and pay each other instantly and free with an Aloha tag.

Travel businesses of every kind, in two editions:

• Aloha for travel: travel agencies, tour operators, DMCs and mobility operators (transfers, shuttles, car rentals, yachts and charters) that sell trips and get paid by travelers from anywhere.
• Aloha for hospitality: hotels, lodges, hostels, vacation rentals and the teams that run them, from one property to hundreds.

Both editions get you found and booked by AI apps like ChatGPT, Gemini, Claude and Perplexity, and share the same payments, AI Agents and ecosystem of verified travel businesses.

Both share payments, the AI Agents, Aloha tags, the ecosystem and bookings from AI apps. What changes is what each is built around:

See hospitality pricing

Anywhere. Travelers pay you by card from any country, so a travel business anywhere in the world can get paid with Aloha, subject to verification.

You receive your money:

• In your local bank in 20+ countries, in local currency or USD, including the United States, free by ACH
• In the United States, with the Aloha USD account
• Anywhere else, by international USD transfer (SWIFT)

Travel businesses in Chile, Argentina, the United States, Brazil, Colombia, Mexico, Peru, Panama, the Dominican Republic, Costa Rica, Paraguay and many more countries already run on Aloha.

Yes. Payments work on their own: sign up, get verified and start sending payment links the same day.

Add the rest when you want it:

• AI Agents and Kai: an optional monthly credits plan
• Aloha for hospitality: a monthly plan per unit, for properties

Everything works together in the same Aloha.

Create your account in a few minutes, on the web or on your phone:

1. Tell us who you are
2. Verify your identity (KYC for individuals, KYB for companies)
3. Add the bank account you want to be paid in

As soon as you are verified, you can send your first payment link.

Create my accountGet the iPhone appGet the Android app

Running a hotel, lodge or vacation rental? We set everything up with you, data and channels included, at no extra cost.

Book a free discovery call

Creating your account takes less than 5 minutes. Verification takes from a few hours to 1 or 2 business days, depending on the documents you provide. The most common cause of delay is incomplete shareholder information, so have your company documents ready before you start.

English, Spanish and Portuguese. Your team can use Aloha in any of the three, travelers see the payment page in their language, and the AI Agents reply to travelers and guests in their language.

Yes, for iPhone and Android. From the app you can create payment links, follow your payments as they arrive, approve what your AI Agents ask you, manage withdrawals and pay other businesses with their Aloha tag.

Get the iPhone appGet the Android app

• Developer documentation: https://docs.aloha.co
• Main site: https://aloha.co
• Sign in: https://app.aloha.co
• YouTube: https://www.youtube.com/@try_aloha
• Instagram: https://www.instagram.com/try_aloha/

To see Aloha with your own trips or property, book a free discovery call from any page of aloha.co.

AI Agents do the work inside your Aloha, with your trips, your prices and your rules. There are dozens, with new ones every month. For example:

• They answer travelers and send quotes
• They remind travelers before each payment and prepare supplier payouts
• They collect passports and send rooming lists and driver details

They check with you before anything that costs money or changes a trip.

They work in seven areas:

• Sales: answers every traveler on WhatsApp and your website, sends quotes with real seats and holds them.
• Collections: reminds travelers before each payment, resends expired links and chases every balance.
• Money: prepares supplier payouts, splits reseller commissions and reconciles every payment.
• Operations: collects passports and forms, sends rooming lists and driver details, and fixes late flights.
• Fleet: assigns a vehicle and driver to every ride and never promises one twice.
• Co-Pilot: drafts a day-by-day itinerary from a short brief and sends it with a link to pay.
• AI apps: answers ChatGPT, Gemini, Claude and Perplexity with your real seats and prices, and books through your checkout.

You can see every agent on the Aloha homepage, with the ones that ask you first marked.

In Aloha for hospitality:

• Guest AI Agent: replies in the guest's language on Booking.com, Expedia, Airbnb, WhatsApp and SMS, from booking to checkout, and passes the conversation to your team when a person should decide.
• Payments AI Agent: keeps an eye on every deposit and balance due, sends the reminder, tries a failed card again and tells you what needs you.
• Pricing AI Agent: watches occupancy, season and demand, then suggests a new price or changes it on every channel at once.
• Housekeeping AI Agent: turns every check-out into a cleaning task, gives it to the right person and follows up on the ones running late for an arrival.

Kai is your assistant in Aloha for hospitality. Ask it a question about your property and get the answer, or ask it for something and it gets done by the right AI Agent. It works day and night, and checks with you before anything important.

Only inside the limits you set.

• You choose what each agent does on its own and what waits for your OK
• They always ask before anything that costs money or changes a trip, like a payment above your limit
• You approve, edit or reject in one tap, right where the work happens
• One button pauses every agent, and every action is logged with who did what

Yes. Each agent has its own switch. When an agent is off, its work goes back to your team: for example, with the sales agent off, new traveler messages go to your team instead.

Yes, inside the Aloha ecosystem. For example, when a flight lands late, Ground Crew, your operations agent:

1. Moves the airport pickup, the hotel check-in and the next day's tour, each change confirmed by that travel business's own AI agent
2. Tells the travelers on WhatsApp
3. Asks you before paying any extra cost

Kai and every AI Agent run on one set of monthly credits, an optional add-on you pick inside Aloha:

The credits arrive right away and renew every month. Every answer Kai gives and every task an AI Agent completes uses some credits; when you need more, move up a plan.

Yes, and it is one of the biggest reasons to be on Aloha. More and more travelers ask an AI assistant to plan and book their trip, and assistants book with the travel businesses they can read, trust and pay.

How Aloha gets you booked:

1. Found: your trips, rooms, prices and rules are published so assistants recommend you accurately
2. Booked: the AI app booking agent answers ChatGPT, Gemini, Claude and Perplexity with your real availability and prices
3. Paid: the booking goes through your own Aloha checkout, so you get paid like any other booking

Through your Aloha checkout, the same as any payment link: by card from anywhere, or with their local payment method, in their own currency. You receive in the currency you choose.

A score from 0 to 100 for each of your trips, showing how well AI apps can understand and recommend it. The AI visibility auditor scores every trip, and the trip completer fills in what is missing so assistants have everything they need.

Some travelers have their own AI agent book for them, like Muse by Meta. The personal agent greeter recognizes these agents and gives them a clear path to book with you.

Yes. Properties on Aloha for hospitality are recommended and booked by AI assistants in the same way, with live availability and rates.

By card from anywhere in the world, or with the local methods they use every day:

Your travel business can be anywhere in the world.

Yes. Travelers can pay with an international credit or debit card from any country.

In some countries Aloha also processes cards locally (local acquiring), so domestic cards cost less and are approved more often: US cards, Webpay in Chile, bank cards in Argentina and local cards with installments up to 24 months in Brazil, with Colombia coming soon.

• Fees: from 1.5% with local acquiring to 3.9% for international cards. See card fees by country
• Disputes: card payments follow the card networks' rules, so a cardholder can dispute a charge with their bank. See how disputes work

Because when the traveler has one, it is better for everyone:

• The traveler pays the way they pay at home, without international card fees, exchange markups or, in some countries, extra taxes
• Fewer payments get declined
• Bank transfers and wallets are final once confirmed: no chargebacks

Approximate savings for the traveler on a 500 USD charge, paying locally instead of with an international card:

No. The traveler opens your payment link, picks how to pay and completes it with their card, banking app or wallet. Nothing to register or download.

Their own. You set the price in your currency, and the traveler sees the amount in theirs at the current exchange rate: reais in Brazil, pesos in Colombia, Chile, Argentina and Mexico, dollars in the United States, and so on.

You receive in USD or your local currency, depending on your account.

Yes, in three ways:

• Travelers in the United States: pay in USD by card or straight from their bank account (USD Instant payment)
• Travelers anywhere: pay by card
• US platforms like Airbnb and Expedia: pay you by ACH or wire into the Aloha USD account

See the USD account

The traveler scans the PIX QR code or uses the PIX key in their banking app, confirms, and the money reaches your Aloha balance in seconds.

• Free for the payer
• Works 24/7, 365 days a year
• Regulated by the Central Bank of Brazil, and the most popular way to pay in Brazil

Travelers in Brazil can pay with their local credit card and split the payment into up to 24 monthly installments, the way Brazilians usually pay for travel. It helps close bigger sales, since the traveler does not have to pay everything at once.

Boleto is a payment slip the traveler pays from their banking app, online banking or at a bank or authorized outlet. It suits travelers without a credit card, and it is usually confirmed within 1 to 3 business days.

TED is a direct transfer between Brazilian banks, confirmed the same day when it is sent during banking hours.

PSE is Colombia's bank debit system and its most used way to pay online: the traveler picks their bank, signs in and approves the payment. It is confirmed in seconds to a couple of minutes, depending on the bank.

Nequi is one of Colombia's most popular digital wallets: the traveler gets a notification in the Nequi app, approves it, and the payment is confirmed instantly.

Webpay (Transbank) is Chile's standard checkout for local debit and credit cards: the traveler enters their card and confirms.

Fintoc is a direct bank transfer: the traveler approves the payment from their bank account, with no card details and lower fees than cards.

Argentina has an interoperable QR system: the traveler scans the QR with their banking app or a wallet like Mercado Pago or Modo and confirms. Travelers in Argentina can also pay by bank card or by transfer to a CVU, in pesos or dollars.

The traveler sends a SPEI transfer to the CLABE number Aloha gives them. SPEI is free for the payer and is credited almost immediately.

Important: the amount sent must match the link exactly, down to the cents, and be sent within 2 minutes, because after that the amount may change. A transfer that does not match is rejected and returned to the traveler.

Yape, Peru's most popular wallet, is coming soon to Aloha. Travelers will pay by scanning a QR or from the Yape app, with instant confirmation.

There is no minimum. Maximums per payment:

Card payments are subject to the limits the traveler's bank sets on their card.

You get a notification the moment it is confirmed: in the app, by email or, if you are integrated, by webhook.

In your dashboard it shows as Completed with the amount, method, date and reference, and your AI Agents match it to the right booking.

The payment stays pending and the link stays active, so the traveler can try again. Nothing is charged for payments that are not completed.

The most common reasons for a decline are insufficient balance, a daily limit or a temporary problem at the bank.

Your AI Agents can follow up for you:

• The failed payment rescuer proposes splitting the payment so the booking is not lost
• The expired link resender sends a fresh link when the old one expires

A secure page with its own address that you send to a traveler so they can pay you. When they open it, they see the amount in their currency and the ways to pay available to them, pick one and pay. No account, no app to download.

Three ways:

• Dashboard: at https://app.aloha.co, go to Create payment and add the amount, currency, description and, if you like, the traveler's details
• Mobile app: the same, from your phone
• API: if you are integrated

Your AI Agents also create and send links for you, for example with each quote or before each installment.

The one you choose, like USD or your local currency. The traveler sees the amount in their own currency at the current exchange rate.

Copy it and send it any way you like: WhatsApp, email, SMS or social media. Aloha can also send it for you, and your sales and collections agents send links as part of their work.

Yes. Add the traveler's name and email, the booking number or your reference, a description and notes, which also makes reconciliation easier. Your logo and business name appear on the payment page; set them up in your dashboard profile.

You decide. Set an expiry date on each link, or leave it open. When a link expires, the expired link resender can send the traveler a fresh one automatically.

Yes. Create a link for any amount: a deposit now and the balance later. Your collections agents remind the traveler before each payment is due and make sure every balance is paid before the final payment date.

No. Each link is for one payment and closes once it is paid; if the traveler opens it again they see it was already paid. To charge again, create a new link. A link that was not paid stays active and you can resend it.

Yes, any pending link, from your dashboard. If the traveler opens it after that, they see it is no longer valid. Nothing is charged for cancelled links.

A secure payment page made for phones, tablets and computers, with your logo, the description, the amount in their currency and the ways they can pay.

Auto-Pay and two AI Agents handle it:

1. The payment plan builder creates the installment plan for each booking from your collection terms
2. Auto-Pay sends the traveler a payment link for each installment on its date, and you are notified as each one is paid
3. The at-risk plan alert tells you when a plan falls behind

With Auto-Pay the traveler approves every payment: Aloha does not debit their account on its own.

In the United States a traveler can instead accept a plan once and have each installment debited from their bank account. See how

Yes. In Aloha for hospitality, payments are built in: send the link when the booking is confirmed, a few days before check-in or at check-out for the balance, with no manual work. The Payments AI Agent keeps an eye on every deposit and balance due.

Yes, with Bulk Upload:

1. Upload a CSV or Excel file
2. Aloha creates every link, and can send each one to the traveler's email or WhatsApp in the file
3. Follow the whole upload in your dashboard: links created, paid, pending and expired, with a notification for each payment

From your dashboard or the mobile app: open your balance, enter the amount and confirm the withdrawal to your registered bank account. You can withdraw any amount, any time, without withdrawing your full balance.

To your own bank account or someone else's, in these countries:

A standard withdrawal is free and takes 24 hours or less; an instant one costs 1%. See withdrawal times

Paying someone else's account across borders costs 3 USD under 50 USD. See payout fees

Times may vary slightly by bank and country, and a withdrawal requested outside banking hours may be credited by your bank on the next business day.

Payments are credited 24/7. To move the money on to your bank, see How long does a withdrawal take?

If the supplier is on Aloha, pay them with their Aloha tag: instant, free and no bank details needed. If not, send the money to their bank account; we need their bank details, address and email.

Your Money agents can do it for you: the supplier payout scheduler prepares each supplier payment on its due date, in the supplier's currency, and the payout limit guard holds any payment above your limit until you approve it.

See payout fees

Supplier payments, yes: the supplier payout scheduler prepares each one on its due date and asks you before anything above your limit. Withdrawals to your own bank account cannot be scheduled yet; you request them when you need them.

The commission splitter takes each reseller's commission out of the traveler's payment and pays it automatically, so you never have to calculate or send commissions by hand.

Where the payments you receive are credited, in the currency of the bank account you registered. From there you withdraw to your bank, pay suppliers or pay other businesses by tag. Each Aloha account has one balance in one currency.

Create one Aloha account for each currency you receive in. For example, a hotel in Mexico and another in Argentina use one account with a Mexican bank (MXN) and another with an Argentine bank (ARS), each with its own balance.

A competitive market rate, locked at the moment of payment so there are no surprises. You can see the rate applied to every payment in your dashboard.

If the receiving bank rejects it (a wrong or closed account, for example), the money returns to your Aloha balance at no cost, and you are told why so you can fix the details and try again.

No. Aloha is a financial technology company, not a bank.

Your Aloha balance holds what you are paid until you withdraw it or pay with it; it does not offer credit or pay interest.

US banking services for the Aloha USD account are provided by Cross River Bank, Member FDIC.

Every verified travel business on Aloha, wherever it is: hotels, tour operators, agencies, transfers and more. Inside it you can sell each other's trips, rooms and transfers, and pay each other instantly and free with an Aloha tag, even across borders.

Browse the live inventory of travel businesses on Aloha: each listing shows the photo, live availability, the Verified badge, the next date, the price and what you earn. Book it for your traveler and the supplier is paid instantly and free through Aloha.

Your trips show up in the inventory other travel businesses on Aloha can sell, so more people sell them for you. When they do, the commission is split for you automatically: the reseller gets their part and you get yours.

That Aloha has verified the business's identity (KYB) before it could get paid. You see it next to every business in the ecosystem, on its listings and before you pay its tag, so you always know who you are dealing with.

Your business's handle on Aloha, like $yourbusiness. Other businesses on Aloha pay you with it and you pay them, balance to balance: no bank details, no wires, no waiting.

Nothing, for any amount, on both sides. And it is instant: the money lands in the other business's Aloha balance the moment you send it.

Only businesses with an active verification (KYB), so every tag payment comes from a verified business. Others see your name with the Verified badge, your tag and your country.

1. Share your tag with clients and partners on Aloha: copy the tag or your pay link, or show your QR code
2. They go to Send money, search your tag and enter the amount
3. The money arrives instantly in your balance, free on both sides

1. Go to Send money
2. Search the business's tag, or its name if it appears in Aloha search
3. Check its name, Verified badge and country, and enter the amount

You do not need its bank account, address or email.

Tags are assigned by Aloha and are permanent, so your clients and partners can always find you.

Yes, if you turn on Show my business in Aloha search in the Aloha tag section. When it is off, others need your exact tag to pay you.

In the Aloha tag section of your dashboard:

• Your tag card with its QR code
• What you received and sent by tag this month, and in how many payments
• The fees paid (always 0)
• A preview of how others see your pay page

A real checking account in the United States, opened at Cross River Bank (Member FDIC) in your company's name, with its own routing and account numbers. You do not need a US company.

With it you can:

• Receive ACH transfers and wires
• Charge your clients through the Aloha checkout
• Send money in USD

A typical USD wallet is a balance inside a provider's app, in the provider's name, and platforms like Airbnb cannot deposit into it.

The Aloha USD account is a real bank account in your company's name, with its own routing and account numbers, so it receives ACH and wires directly. That is also why it needs KYB approval.

Companies registered in Chile, Colombia, Mexico, Argentina and Brazil. Every company goes through a KYB review decided by the bank, and not all will qualify. If your company is in another country, contact us and we will tell you when the USD account arrives there.

Yes. Because the account is in your company's name with its own routing and account numbers, any US platform or company can pay you by ACH or wire, exactly as they pay an American business. Incoming ACH payments are free.

Two ways, both in the Aloha checkout: with a US card, or with USD Instant payment, where the traveler pays in one click straight from their US bank account, with account authentication via Plaid. You never share your own account details.

USD Instant payment feesCard fees

Yes. The traveler accepts a payment plan once and each installment is debited from their bank account on its date, so you can close big sales without asking for everything upfront.

The KYB review takes 1 to 3 business days. The most common cause of delay is incomplete shareholder information, so have your company documents ready before you apply.

Receiving money is free: incoming ACH payments, from Airbnb or OTAs for example, cost nothing. Charging travelers through the checkout has the usual fees for USD Instant payment and US cards. The full fee schedule for your operation is shared in the demo.

US banking services are provided by Cross River Bank, Member FDIC. FDIC insurance covers the failure of the insured bank, subject to FDIC rules and limits; it does not protect against the failure of non-bank parties. Aloha is a financial technology company, not a bank.

Yes. From the account you can send money in USD:

• To US bank accounts: by ACH, free, or by wire, 20 USD each
• To local banks in USD: in Argentina, Canada, China, Ecuador, the European Union, Hong Kong, Panama and Peru
• Anywhere else: by SWIFT, 20 USD each

As with any transfer to someone else's bank account, you need their bank details, address and email.

Book a free discovery call and tell us you want the USD account. In the call we look at your country, type of business and expected monthly USD volume, show you the account and the checkout, and tell you what you need to qualify.

Book a free discovery call

Everything a hotel, lodge or vacation rental needs to run, in one place:

• PMS: reservations, guests, pricing, housekeeping and finance
• Channel manager: connected to 60+ OTAs
• Booking website: your own, with no commission
• Payments and electronic invoicing: built in
• Spaces and reporting
• Kai and the AI Agents: for guests, payments, pricing and housekeeping

Your property is also ready to be recommended and booked by AI apps like ChatGPT, Gemini, Claude and Perplexity.

You pay per unit, and the price per unit drops as you grow:

See your exact price with the calculator at https://aloha.co/hospitality/pricing/

The PMS, the channel manager, your direct booking website, payments, Spaces, reporting and connections to your own tools, plus setup and migration. You do not pay per booking or per channel.

Optional add-ons:

Any room, home, bed or space you sell. Your total units decide which plan fits you. If you add units later, your price adjusts from the next billing cycle.

Yes. If you are not happy with the system, the onboarding or anything else, tell us within your first 30 days and we refund your payment in full, right away.

Yes. Move up or down as your operation changes. From 10 units plans run month to month; up to 9 units the plan renews once a year. Your data is always yours to export.

Connect 60+ OTAs and your direct website. Rates and availability sync in real time across every channel, and reservations flow back into Aloha automatically, so a room is never sold twice.

Your own branded website where guests book directly with live availability and rates, with no commission. It is included in every plan.

A way to sell every space you have: parking, coworking, sauna, pool, meeting rooms, the terrace. Each becomes a bookable unit with its own calendar, sold by the minute, hour or day, and can be added to any room booking.

Payments are built into Aloha: no gateway to find, no contract to sign, no integration to maintain.

1. A booking arrives
2. The guest pays by card or with their local method
3. The money is matched to the reservation, and you see it

Agencies on Aloha can also pay you instantly through the ecosystem.

Yes, in Chile, Colombia, Argentina, Peru and Mexico. The invoices you issue from Aloha meet each country's tax authority requirements:

Booking.com, Expedia, Airbnb, WhatsApp and SMS in one inbox, with automated messages, for 39 USD a month.

The fee covers the connection. WhatsApp messages are charged by Meta and SMS by the mobile networks, at rates that depend on the country and the type of message.

Before arrival, each guest:

1. Opens a link on their phone
2. Scans their ID or passport
3. Takes a selfie, matched to the document with a liveness check

Their details land in the reservation, ready for your guest register. It costs 1 USD per guest who completes it, billed monthly; guests who skip it cost nothing.

Aloha works with TTLock:

• Every reservation gets its own door code, sent to the guest with the booking
• The code is removed at check-out
• 3 USD per connected lock per month, at any number of locks

The TTLock app is free. Each lock needs a TTLock gateway or built-in Wi-Fi so codes can reach it.

Yes. We import your data and connect your channels as part of getting started, at no extra cost.

Per successful payment. The fee depends on the payment method, your monthly volume and the balance you receive in.

• No setup fee
• No monthly fee for payments
• Nothing for payments that fail or are cancelled

Aloha for hospitality plans and the credits for Kai and the AI Agents are priced separately: hospitality plans and AI credits.

From 0.75% to 1.5% per successful payment. For bank transfers and wallets (PIX, PSE, Nequi, Bre-B, SPEI, Fintoc, QR, CVU), the fee depends on the payment method and your monthly volume.

• Same prices for travel businesses and Aloha for hospitality
• Argentina QR and CVU received into an Argentina (ARS) balance: a flat 1.5% at every volume

In a free discovery call we give you the exact rate for your payment methods and volume.

Book a free discovery callSee card fees

Travelers can pay with Visa, Mastercard, American Express and Diners Club. Card fees are flat: they do not change with your volume.

Card payment	Brands	Fee	Status
International cards, from any country		3.9%	Available
US cards		3.2%	Available
Webpay Chile		1.5%	Available
Argentina cards, received in Argentina (ARS)		3.9%	Available
Argentina cards, received in another country		2.0%	Available
Colombia cards, received in Colombia (COP)		3.6%	Coming soon
Colombia cards, received in another country		2.0%	Coming soon

• Paid out: international card payments reach your balance the next business day (T+1).
• Brazil: for local cards with installments, Boleto and TED, ask our team for your fee.

A flat 1.5% for the business at any volume, and the payer sees an additional 1.5% at checkout. Incoming ACH payments to the Aloha USD account (from Airbnb or OTAs, for example) are free.

No separate conversion fee and no hidden costs. The exchange rate is a competitive market rate, included in the payment and shown on every transaction in your dashboard.

By default your business does: the traveler pays exactly the amount on the link. If you prefer, add the fee to the link amount so the traveler covers it.

Yes. For bank transfers and wallets the fee goes down as your monthly volume grows (see the fees), and businesses with large volumes can talk to our team about their rate. Card payments and USD Instant payment keep a flat fee.

In your dashboard: every payment shows the amount collected, the Aloha fee, the exchange rate and the net amount credited to your balance. Export it in CSV or Excel for your accounting.

Yes. Every payment shows its fee and exchange rate, and in a free discovery call we run the numbers for your own payment methods, countries and volume.

Yes, documented at https://docs.aloha.co. With it you can create payment links from your own system, get notified by webhook when a payment is completed, check payment status and automate your whole collection flow.

Yes. Through the API you can connect Aloha's payments to any booking engine, PMS or management system. If you run a property on Aloha for hospitality, payments are already built in and there is nothing to connect.

The production base URL is https://api.aloha.co/api/external/v1. The API is REST: requests and responses use JSON, timestamps are in UTC (ISO 8601) and the current version is v1. Full reference: https://docs.aloha.co

In the dashboard (https://app.aloha.co):

1. Open API Keys in the side menu
2. Click New API Key and give it a clear name, for example ERP integration
3. Copy the secret key right away: it is shown only once

From the same screen you can see each key's name and prefix, when it was created and last used, and revoke the ones you no longer need.

Send your key in the X-API-KEY header of every request:

X-API-KEY: your_secret_api_key

Keep the key on your server only. Never put it in client-side code, mobile apps or public repositories.

Each key does only what you allow. For payment links: payment_links:create (create links), payment_links:read (check status and details) and payment_links:cancel (cancel links). A key that calls an endpoint without the permission gets a 403 error with the code insufficient_scope.

Webhooks notify your server when a payment is completed.

• As JSON with success: false, a code and a readable message. The most common codes:
• 401 (authentication): missing_api_key, invalid_key_format, invalid_api_key
• 403 (permissions): insufficient_scope
• 404 (not found): PAYMENT_LINK_NOT_FOUND
• 422 (validation): VALIDATION_FAILED, WALLET_NOT_FOUND, PAYMENT_LINK_NOT_ACTIVE, PAYMENT_LINK_CANNOT_CANCEL
• 500 (system): SYSTEM_DATABASE_ERROR

Yes. In the sandbox no real money moves.

• Sandbox API: https://api.sandbox.aloha.co
• Sandbox dashboard: https://app.sandbox.aloha.co
• Credentials: request them with the form in https://docs.aloha.co and you get them within 24 business hours

If you use the embedded checkout, set useSandbox: true while testing and remove it in production.

When you go live:

1. Swap your API keys
2. Point to api.aloha.co
3. Remove the sandbox flag
4. Run one small real payment and check that your webhooks arrive

There is a Postman collection in the documentation (https://docs.aloha.co) to try every endpoint without writing code. There are no official SDKs yet, but the API is standard REST with JSON, so it works from any language.

• Keep keys in environment variables, never in your code or front end
• Use a different key for each system and environment
• Rotate keys from time to time and revoke the ones you no longer use
• Check each key's last use in the dashboard to spot unused or suspicious keys

Yes. Aloha uses bank-grade encryption (TLS 1.2 or higher), with sensitive data encrypted in transit and at rest. It works only with regulated payment providers in each country and follows financial-industry security standards.

Fraud in travel runs both ways, and Aloha covers both sides:

• Verified businesses: every business on Aloha goes through identity verification (KYC or KYB) before it can get paid, so travelers know who they are paying.
• Verified payers: when someone pays through Aloha, we run a light identity check on the payer without adding friction at checkout, and share that information with the business.

So if a dispute shows up weeks after the trip, the business is not stuck saying "trust me": it has the payer's verified information to defend itself.

It depends on how the traveler paid:

• Bank transfers and wallets (PIX, TED, Boleto, PSE, Nequi, Bre-B, SPEI, Fintoc, QR, CVU): final once confirmed, no chargebacks
• Card payments: they follow the card networks' rules, so a cardholder can dispute a charge with their bank (a chargeback), sometimes months later

If a card payment is disputed, Aloha tells you and helps you respond with the evidence:

• The payer's verified identity
• The booking and payment records
• Your messages with the traveler

If the dispute is decided in the cardholder's favor, the amount is returned to them under the card network's rules.

• Offer the traveler's local payment method when they have one: transfers and wallets are final
• Keep clear booking and cancellation terms
• Keep your conversations with travelers inside Aloha, so the records are there if you need them
• For properties, use digital check-in to verify each guest's identity before arrival

Identity verification (KYC/KYB) for every business, a light check on every payer, real-time transaction monitoring, detection of suspicious patterns, default transaction limits and compliance with anti-money-laundering (AML) rules in every country.

No. Travelers enter their card details on a secure payment page, handled by regulated card processors. Your business never sees, sends or stores card numbers. With bank transfers and wallets there is no card data at all.

Inside their own bank, wallet or card. For example:

• PIX: they approve it in their banking app
• PSE: they sign in to their bank
• Nequi: they confirm the notification in the app
• USD Instant payment: account authentication is done via Plaid

Aloha never sees or stores the payer's banking credentials.

Both are required by anti-money-laundering rules in every country where Aloha operates.

Individuals: a valid government ID and basic personal details. Companies: incorporation documents, tax ID, and information about shareholders and beneficial owners. The exact list varies by country. The most common cause of delay is incomplete shareholder information.

To comply with anti-money-laundering rules, Aloha monitors transactions in real time.

If something looks unusual, like an atypical amount or an unexpected country, our compliance team may briefly hold it and ask for supporting information, such as an invoice or a booking confirmation.

Reviews are usually resolved quickly once the documents arrive.

Report it right away from your dashboard or to our support team. Our compliance team investigates and takes the necessary steps.

Yes. Aloha works with regulated, licensed payment providers in each country where it processes payments, and complies with anti-money-laundering (AML) and identity verification (KYC/KYB) rules.

Yes. Aloha Systems Corp. (doing business as Aloha), incorporated in Delaware, USA, is registered with the Financial Crimes Enforcement Network (FinCEN) as a Money Services Business (MSB).

Anyone can check the registration in FinCEN's public MSB Registrant Search: https://www.fincen.gov/msb-registrant-search

FinCEN (Financial Crimes Enforcement Network) is the bureau of the US Department of the Treasury that enforces the Bank Secrecy Act, the main US law against money laundering.

As a FinCEN-registered MSB, Aloha must:

• Keep an anti-money-laundering program
• Verify its clients (KYC/KYB)
• Monitor transactions and report suspicious activity

For you, it means the company moving your money is registered with and accountable to the US financial regulator.

At https://app.aloha.co with your email and password, or in the mobile app for Android and iOS.

Everything in one place:

• See your balance and every payment as it arrives
• Create and send payment links
• Approve what your AI Agents ask you, and see everything they did
• Pay suppliers and other businesses by tag, and withdraw to your bank
• Use Bulk Upload and Auto-Pay, and manage your API keys
• Download your reports

• Your payments, filtered by date, method, status or traveler
• Withdrawals and payouts
• Fees and exchange rates
• Your monthly statement, with every payment, fee and payout

Your full history has no time limit, and every report exports to CSV or Excel for your accountant or accounting system.

The app covers what you do most: payment links, your balance, payments as they arrive, approvals from your AI Agents, withdrawals and tag payments, with push notifications. Some advanced tools, like Bulk Upload and API keys, are made for the web dashboard.

Yes. Choose push notifications in the app, email and, if you are integrated, webhooks. Each notification includes the amount, method, traveler and reference.

By live chat in the dashboard or app, by email or on WhatsApp, in English, Spanish or Portuguese. Larger accounts get a dedicated account manager.